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Professional Scheme Design
Professional and technical pre-sales engineers provide one-on-one service, including overall project budget, project data production, project scheme design,
project bidding documents, project construction materials, project acceptance guidance data production, etc.
Professional Technical Guidance
The technical after-sales engineer has 7x24 hours of telephone online technical support, and can remotely guide the installation and commissioning of the equipment.
On-site Commissioning
Dekesi has set up after-sales service outlets in 128 major cities and autonomous regions across the country. If necessary, professional after-sales engineers can be applied for on-site commissioning. In addition to routine equipment commissioning, the construction team will also be trained and guided on site to assist construction personnel. How to install the equipment and precautions. At the same time, product use training will be provided to users.
After-Sale Warranty
From the date when the engineer's acceptance report is signed, the hardware product provides a one-year free warranty. All hardware quality problems arising from this problem will be repaired and serviced by our company for free, and the response time is within 24 hours; after the warranty period , the company provides the same quality of service, for the quality problems of the equipment in the contract, its products will be replaced at cost price, and for the problems caused by human damage, the company will provide paid services according to the actual situation.
Project Guarantee
Our excellent salesmen will regularly return to the completed projects and track the usage of project equipment.
